In Côte d’Ivoire, people who wish to engage in informal commercial activity in the public space must apply to the municipality for an administrative authorisation for temporary occupation. The process is cumbersome and lengthy, requiring multiple steps that can take up to eight weeks. Without this authorisation, people are at risk of constant eviction.
Selected for funding under Cities Alliance Innovation Programme, eServices Techniques developed an open-source solution that digitises the request and renewal of authorization permits and has significantly decreased the processing time of the request from 8 weeks to 22 working days. The platform was piloted in Cocody City, with the idea of eventually expanding it throughout the country. The project was implemented by our grantee Association 3535 between June 2019 and January 2020.
Learn more about the approach adopted, key lessons learned and achievements.